Delete your Chuwe account

This page is about the Family Cloud Sync account, not the app itself. If you never created or joined a family in the cloud, you have no account to delete: uninstalling Chuwe is enough.

From the phone where you have Chuwe

  1. Open Chuwe and go to Settings → Family → Delete my account.
  2. If you own a family with other people in it, you will need to remove them or dissolve the family first: the app tells you so.
  3. Confirm twice: the deletion cannot be undone.
  4. Done. Your account and your place in every family disappear from the server right away: a family where you were alone is deleted with it, and a family with other people in it keeps its records. What you have logged on this phone is not touched.

Without the app installed

Write to us from the email address you used to sign in to Chuwe and ask us to delete your account. We process the request within 15 days at the latest.

Send email

What gets deleted

  • your account and your place in every family you were in;
  • a family you owned that had nobody else in it, with everything it contains;
  • your purchase and subscription history;
  • your password and any passkeys you had registered.

What is kept

  • the records of a family with other people in it: those stay with them, without you;
  • if you ever claimed the three-month Family Cloud Sync gift for owning Chuwe Premium, a hash of that purchase, with no email, name or account identifier of yours, so the same purchase cannot claim a second gift;
  • your recorded history on your own phone: deleting the account does not touch it, whether or not that same history is also on your family’s server.

Timeline

Inside the app, deletion happens right away. By email, we process it within 15 days at the latest of confirming the request is yours.

If you signed in with Apple

We cannot revoke that authorization on your behalf: the managed sign-in we use does not let us. We delete everything of ours; to also remove the Apple connection, go to appleid.apple.com → Sign-In & Security → Sign in with Apple → Chuwe → Stop using Sign in with Apple, or on your iPhone, Settings → your name → Sign-In & Security → Sign in with Apple.

The full detail of what we keep and why is in the Privacy Policy. Privacy.